Frequently Asked Questions

Got questions? We've got answers!

At Hometown Soul, we're all about making shopping easy, fun, and stress-free. Whether you're shopping online, catching us at a pop-up, or ordering something custom, we've rounded up answers to some of our most frequently asked questions.

Can't find what you're looking for? Don't hesitate to reach out! We're always happy to help.

Ordering & Shopping

How do I place an order?
Shopping with us is easy! Browse our website, add your favorites to your cart, and check out. You can also shop with us in person at our mobile boutique and local pop-up events.

Can I change or cancel my order?
We understand that things happen! If you need to make changes to your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancellations.

What if an item I want is sold out?
Some of our favorite pieces sell out fast! While we can't guarantee restocks, you're always welcome to reach out and ask if we'll be getting more. We love knowing what our customers want to see back!

Do you offer gift cards?
Yes! Gift cards are a great option when you want to give someone a little Hometown Soul but aren't sure what to pick. They're perfect for birthdays, holidays, or just because!

Shipping & Local Pickup

Do you offer shipping?
Yes! We offer shipping so you can shop Hometown Soul no matter where you call home. Shipping options and rates are calculated at checkout.

Do you offer local pickup?
Absolutely! We love our local customers and offer local pickup as an option at checkout. You'll receive a notification when your order is ready. Please wait until you've received that notification before coming to pick it up.

How long does it take to process my order?
We work hard to get your goodies ready as quickly as possible! Processing times may vary depending on the item, order volume, and whether your purchase includes custom or made-to-order products.

What happens if my package is lost or delayed?
Once your package has been handed over to the shipping carrier, delivery times are outside of our control. If you experience an issue with your shipment, please reach out so we can help you determine the next steps.

Returns & Exchanges

What is your return policy?
We want you to love everything you purchase from Hometown Soul!
Eligible returns must be requested within 7 days of receiving your order. Items must be unworn, unwashed, and in their original condition with tags attached.
Please contact us before sending any items back.

Can I return something purchased at a pop-up event or from the mobile boutique?
All purchases made at our mobile boutique, vendor shows, and pop-up events are final sale. We encourage you to check sizing and inspect your items before purchasing.

Are sale items final sale?
Items marked final sale cannot be returned or exchanged. Please review product descriptions and any sale-specific policies before purchasing.

What if I receive a damaged or incorrect item?
We do our best to ensure every order is packed with care, but mistakes can happen! If something arrives damaged or incorrect, please contact us promptly with your order number and photos of the issue so we can help make it right.

Sizing & Products

How do I know what size to order?
We know shopping online can make sizing tricky! We do our best to provide helpful sizing information and fit details in our product descriptions.
If you're between sizes or unsure about the fit of something, send us a message! We're happy to help you find the best option.

Are your items true to size?
Sizing can vary between brands and styles. Some pieces are designed for a relaxed, oversized fit, while others are more fitted. We recommend checking each product description for specific fit information.

Will you restock certain styles?
Sometimes! We love bringing back customer favorites when we can, but many of our styles are available in limited quantities. If you love something, don't wait too long!

Custom Orders

Do you accept custom orders?
Yes! We love helping bring your ideas to life. We offer custom apparel and select jewelry options.
Whether you're looking for something for yourself, a gift, a special event, or a group, we'd love to hear what you have in mind!

How do I place a custom order?

Send us a message with your ideas. The more details you can provide, the better! Helpful information includes your design idea, preferred colors, sizes, quantities, and when you need your order.

How long do custom orders take?
Turnaround times vary depending on the design, product availability, and order size. We'll communicate an estimated timeframe when discussing your order.
Please plan ahead for holidays and special events!

Can I return a custom order?
Because custom items are made specifically for you, all custom orders are final sale unless there is an error or defect with your order.

Mobile Boutique & Events

Do you have a physical storefront?
Hometown Soul is an online and mobile boutique! You can shop with us anytime online or catch our mobile boutique at local events, vendor shows, and pop-ups.

Where can I find your mobile boutique?
We love hitting the road! Follow us on Facebook and other social media platforms to stay up to date on upcoming events, pop-ups, and where we'll be setting up next.

Can I book Hometown Soul for an event?
Interested in having Hometown Soul at your event, private shopping party, or vendor show? Reach out with the details! We're always excited to explore new opportunities to bring the boutique to you.

Staying Connected

How can I stay updated on new arrivals and sales?
Follow us on social media and sign up for our email updates! You'll be among the first to hear about new arrivals, special promotions, upcoming events, and all things Hometown Soul.

How do I contact you?
Have a question, need help with an order, or just want to say hello? Reach out through our website's contact page or send us a message on social media.

We're a small business, and while we may not always respond immediately, we'll get back to you as soon as we can!

Still have questions?

We're here to help! At Hometown Soul, you're more than just an order number. You're part of the small-town community that keeps this dream going.

Thank you for shopping small, supporting local, and being part of our Hometown Soul family!

Small-town roots. Everyday style. Built for real life.